Privacy Policy | Happy Bellyfish

Privacy Policy

Privacy Policy

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Happy Bellyfish provides services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.

We collect, process and use your personal data only with your consent or when this processing or use is permissible by law. We only process or use the data which is required for using the site or the data which you provide to us.

Privacy

What kind of personal information does Happy Bellyfish collect and process?

When you make a reservation, you’ll be asked for your name, address, telephone number, email address, payment details, the names of guests traveling with you, your preferences and for other information if required by activities provider. We may also receive information about you when you use certain social media services.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

What non-identifiable information do we collect and process?

Non-identifiable information means that this information is not attributed to any individual, and is only processed when aggregated.

When you visit our website, even if you don’t make a reservation, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

How does Happy Bellyfish use personal data?

(a) We only collect personal information which is necessary for the use of our services (reservations and payment processing) and our website. We forward the information which is filled in in the reservation form to the service provider, with whom you book your activity. It is necessary in order to complete online reservations.

(b) Based on the information you share with us, individualized offers may be shown to you on the Happy Bellyfish website, in mobile apps or on third-party websites, including social media sites.

(c) We may contact you to notify about our special offers, to share company news and Happy Bellyfish Newsletter. You can opt-in or opt-out at any time. We may also use your contact information to invite you to write a review of your activity. This can help other users choose an activity that suits them best.

(d) we use your personal information as permissible by law, for example for marketing activities by mail, you may object to this use.

(e) we may get in touch with you by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:

-We may need to respond to and handle requests you have made

– If you haven’t finalized a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the service items again or fill in all the reservation details from scratch

– When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Happy Bellyfish

– We may also send you other material related to your reservation, such as how to contact Happy Bellyfish if you need assistance while you’re away, or a summary of previous reservations you made using Happy Bellyfish

(f) We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.

(g) We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.

(h) Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

How does Happy Bellyfish use social media?

We use social media to promote our partners’ activities and to promote, improve and facilitate our own services website. For example, we integrated social media plugins into the Happy Bellyfish website.

In addition to implementing these buttons, Happy Bellyfish uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Happy Bellyfish. When you register with a social media app, you’ll be told which information will be shared with Happy Bellyfish. The information you choose to share with us may include the basic information that’s already available in your social media profile, like your name and email address.

We may also enable you to sign in to Happy Bellyfish services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

Does Happy Bellyfish share your data with third parties?

In certain circumstances, we may share your personal data with third parties. In order to complete your reservation, we need to transfer relevant reservation details to the partners you booked with. This may include information like your name, contact and payment details, the names of guests traveling with you and any preferences you specified when making a booking. We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the service item you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertisement networks to market our activities on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.

How does Happy Bellyfish use reviews and other activity-related information you share with us?

After you attend an activity booked through us, you’ll be invited to submit a review of this activity. If you don’t want your name to show with your review, you can use your screen name (which you can choose in your user account) or it can be displayed anonymously. By completing a guest review, you’re agreeing that it can be displayed on, for example, the relevant service information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant property or on our business partner’s website, to inform other travelers about the quality of the service item you used.

If you indicate that someone’s review was helpful – or not helpful – we will aggregate this with feedback from other customers in order to sort and prioritize guest reviews.

Cookies

What is a cookie?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This documents applies to cookies and similar technologies (hereafter together referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.

There are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookies:

(a) Technical cookies. We try to provide our visitors with an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

(b) Functional cookies. We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred currency and language, your searches and the property you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

(c) Analytics cookies. We use these cookies to gain insight on how our visitors use the website, to find out what works and what doesn’t, to optimize and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages were viewed, which referring/exit pages were entered and left from, which platform type was used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they’ve been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and we only obtain anonymous data.

(4) Commercial cookies. We use these to show you Happy Bellyfish advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you’ve been searching for, the activities you’ve viewed and the prices you’ve been shown.

How long do cookies stay active?

The cookies we use have varying lifespans. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want. To remove cookies from your browser, go to the following link (please note that when you click on this link, all cookies will be removed immediately): Purge Cookies.

How can you recognize Happy Bellyfish cookies?

You can find our cookies in your browser settings.

Does Happy Bellyfish use third-party marketing and analytics cookies?

Yes we use the services of trusted and recognized online analytical and marketing services, like Google Analytics. We may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards. You can read Privacy Policy on their respective websites.

In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.

Who has access to cookie data?

Only Happy Bellyfish has access to its own cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website.

Does Happy Bellyfish use web beacons?

In addition to using cookies, Happy Bellyfish sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyze a user’s traffic patterns in order to optimize the services we bring to you.

Security

What security procedures does Happy Bellyfish put in place to safeguard your personal data?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

Children

The services offered by Happy Bellyfish are not directed at children under 18 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 18 years old, we reserve the right to delete it.

Contact

How can you control the personal data you have given to Happy Bellyfish?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at contact@happybellyfish.com. Please write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to contact@happybellyfish.com with “Request for removal of personal information” in the subject line. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Happy Bellyfish website and choosing to remove your account.

Last updated, 31.05.2016